My sister has a Dell Laptop and when she logs on the screen is blue and says “Unmountable Boot Volume?

5 Comments

1. Ces says:

   August 26, 2009 at 10:48 am

   OK.

   I’m sort of deviating from the topic, but in our side it’s quite frustrating, too, to get a caller who wasn’t the first owner and has no idea of the info. However, the tech should have tried to find out with your system what is wrong with the computer.

   The reason for which I may think you were denied service is because this 0xED blue screen means either "corrupted operating system" (the persons who answered before I have given you a broader description of how the OS may have been corrupted) or "faulty hard drive".

   On this case it is required to verify ownership because, otherwise, we are not allowed to help you to repair or reinstall the operating system, nor to send you replacement parts or media (if the system is still entitled to that).

   If this computer is still on warranty, and in any case, I strongly recommend you to insist on transferring ownership. Had your sister reached my department we should have done the ownership transfer since her case qualifies to do so without the original owner info. If it is that the hard drive is bad and the computer is still entitled to warranty replacements, wouldn’t it be worth it?

   If you follow the previous answers’ suggestions, you would find out soon if the problem is a bad hard drive… or you can run some of the Dell hardware tests… Power off the computer, and to power it back on press and hold the Fn key and the power button together… release both when the computer turns on, it will start in diagnostic boot and run some tests… if this test fails with any of these error codes: 0141, 0142, 0144, 0146, or perhaps 0143 (this last one is tricky, it can mean "corrupted data" but not physical hard drive damage), that hard drive is bad and needs to be replaced so the computer is on working order again.

   Feel free to contact me if you have further questions,

   Ces.
2. TNguy says:

   August 26, 2009 at 10:48 am

   Probably her system files are corrupt, but can be fixed.

   1.Insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

   Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

   2.When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

   3.If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console.

   4.When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

   5.At the command prompt, type chkdsk /r , and then press ENTER.

   6.At the command prompt, type exit , and then press ENTER to restart your computer.

   This takes a bit longer, but the system should boot back into Windows.
3. s`s says:

   August 26, 2009 at 10:48 am

   Also run fixmbr to fix the master boot record. It’s far more likely that the boot record is messed up than files being corrupted.
4. Aaron says:

   August 26, 2009 at 10:48 am

   Hello,

   I recommend you use Registry Easy to repair it.

   It can repair most .dll errors.

   You can download it from this web page

   http://www.keep-pc-clean.com/registry-easy-cleaner.html

   Good luck.

   ——————–
5. Sat S says:

   August 26, 2009 at 10:48 am

   Could be a problem with device drivers, hardware or software. This problem can be solved by uninstalling new software, updating device drivers and making minor configuration changes . From http://fixit.in/bluescreenofdeath.html . You can also run a free registry scan using utilities from http://re7.info